IndiaTravelbay Privacy Policy

Information We Collect

At IndiaTravelbay, we collect several types of information to enhance your travel experience. This information falls into two main categories: information you provide directly to us and information collected automatically through your interactions with our platform.

• Information You Provide: When you create an account, book travel accommodations, purchase expedition packages, or communicate with our customer service team, we collect personal information such as your name, email address, postal address, phone number, payment information, travel preferences, passport details (when necessary for international travel arrangements), and any other information you choose to provide.

• Information Collected Automatically: When you navigate through our website or use our mobile application, we may collect certain information automatically, including your IP address, device type, browser information, operating system, mobile device identifiers, browsing patterns, pages viewed, links clicked, and interaction with our advertisements. We use cookies, web beacons, and similar technologies to collect this information.

How We Use Your Information

IndiaTravelbay uses the information we collect for various purposes designed to improve your travel experience and our services. These purposes include:

• Facilitating and personalizing your travel bookings and reservations
• Processing payments and managing your account
• Communicating with you about your bookings, account updates, and travel itineraries
• Providing customer support and responding to your inquiries
• Sending you marketing communications about promotions, new destinations, and travel opportunities (subject to your preferences)
• Customizing content and recommendations based on your interests and past interactions
• Analyzing usage patterns to improve our website functionality and user experience
• Developing new features and services that better meet traveler needs
• Preventing fraud and enhancing the security of our platform
• 10. Complying with legal obligations and resolving disputes

We process your information based on contract necessity (when you book travel), legitimate interests (improving our services), legal compliance, and with your consent where required by applicable law.

Information Sharing and Disclosure

IndiaTravelbay may share your information with certain third parties in the following circumstances:

• Travel Service Providers: We share necessary booking information with airlines, hotels, car rental agencies, tour operators, and other travel service providers to complete your reservations.

• Payment Processors: We share payment information with secure third-party payment processors to complete transactions.

• Business Partners: We may share information with trusted business partners who help us provide and improve our services, such as analytics providers and marketing partners.

• Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

• Business Transfers: If IndiaTravelbay is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction.

• With Your Consent: We may share information with third parties when you have given us your consent to do so.

We do not sell your personal information to third parties for their own marketing purposes without your explicit consent.

International Data Transfers

As a global travel platform, IndiaTravelbay operates internationally and may transfer your information across borders. When you book international travel, your information necessarily needs to be shared with service providers in destination countries. We implement appropriate safeguards when transferring data internationally, including standard contractual clauses, privacy shields where applicable, and other legally recognized mechanisms to ensure your information receives adequate protection regardless of location.

By using our services, you acknowledge that your information may be transferred to and processed in countries other than your country of residence, which may have different data protection laws than those in your home country.

Data Retention

IndiaTravelbay retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The duration of our ongoing relationship with you (e.g., as long as you maintain an account or continue to use our services)
• Legal obligations that require us to retain data for specific periods
• Statute of limitations under applicable law
• Our legitimate business interests in maintaining accurate records, resolving disputes, and preventing fraud

When we no longer need to use your information, we will take reasonable steps to remove it from our systems and records or take steps to anonymize it so that it no longer identifies you.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

• Access: The right to request access to the personal information we hold about you.

• Correction: The right to request that we correct inaccurate or incomplete information about you.

• Deletion: The right to request that we delete your personal information in certain circumstances.

• Restriction: The right to request that we temporarily or permanently stop processing certain categories of your personal information.

• Data Portability: The right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

• Objection: The right to object to our processing of your personal information based on our legitimate interests or for direct marketing purposes.

• Withdrawal of Consent: The right to withdraw any consent you have previously given us to process your information at any time.

To exercise these rights, please visit your account settings or contact our Privacy Team through the Contact Us section of our website. We will respond to your request in accordance with applicable law and may need to verify your identity before processing your request.

Cookies and Tracking Technologies

IndiaTravelbay uses cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing behavior and improve your experience on our platform.

• Cookies: Small text files stored on your device that help us recognize you, remember your preferences, and understand how you interact with our website.

• Web Beacons: Small graphic images (also known as "pixels") that may be included on our website and emails that help us understand how you interact with our content.

• Analytics Tools: We use services like Google Analytics to collect and analyze information about how users engage with our website.

Types of cookies we use include:

• Essential cookies: Required for basic website functionality
• Preference cookies: Remember your settings and preferences
• Analytics cookies: Help us understand how visitors interact with our site
• Marketing cookies: Track your activities across websites to deliver personalized advertisements

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or accept cookies and to delete them. However, if you disable certain cookies, some features of our website may not function properly.

Security Measures

IndiaTravelbay implements appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, disclosure, or destruction. Our security measures include:

• Encryption of sensitive data both in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication procedures for our staff
• Regular security training for our employees
• Physical security measures at our facilities
• Continuous monitoring for suspicious activities

While we take reasonable steps to safeguard your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your personal information. We encourage you to take steps to protect your account, such as using strong, unique passwords and not sharing your login credentials.

Children's Privacy

IndiaTravelbay does not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately. If we discover that we have collected personal information from a child without parental consent, we will promptly delete that information from our servers.

We recognize that family travel is an important part of our service offerings. Parents or guardians making travel arrangements for children should provide the children's information directly and manage all aspects of the booking process on their behalf.

Third-Party Links and Services

The IndiaTravelbay website and mobile application may contain links to third-party websites, services, and applications that are not owned or controlled by us. These might include:

• Payment gateways and financial institutions
• Social media platforms
• Partner travel services and attractions
• Advertising networks
• Analytics providers

This Privacy Policy applies only to information collected by IndiaTravelbay. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit or services you use.

Changes to This Privacy Policy

IndiaTravelbay reserves the right to modify this Privacy Policy at any time. When we make material changes to this Policy, we will update the "Last Updated" date at the top of this document and take reasonable steps to notify you, such as displaying a prominent notice on our website or sending you an email notification if you have an account with us.

Your continued use of our services after the revised Policy has become effective indicates that you have read, understood, and agreed to the current version of the Policy. We recommend that you periodically review this Privacy Policy to stay informed about our information practices.

Governing Law and Dispute Resolution

This Privacy Policy shall be governed by and construed in accordance with the laws of the jurisdiction in which IndiaTravelbay maintains its principal place of business, without regard to its conflict of law provisions.

Any dispute arising out of or relating to this Privacy Policy or your use of our services shall first be attempted to be resolved through good faith negotiations. If such negotiations fail, you agree that any legal action, dispute, or proceeding arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in the jurisdiction where IndiaTravelbay maintains its principal place of business.